Qué esperar cuando contactes

Saber qué ocurre a continuación reduce la incertidumbre. Esto es lo que suele ocurrir luego de contactar con VDSS o tu oficina local. 

Luego de llamar o enviar una consulta

• If you call the Citizen Services Unit, you will be connected to the right team or given a direct number. Have your case number or program name ready if you have one.
• If you submit through the Ask VDSS portal, you will receive a confirmation email with a reference number. Keep this for your records.
• If you contact your local department, they will log your inquiry and follow up within their standard response window. Ask for a case number if one is not provided.
• For benefit applications submitted through CommonHelp, you will receive a confirmation screen and email. Processing times vary by program. Your local office can tell you the current timeline.